Penny's Stylish Extras

We aim to resolve any issue with a faulty item as quickly as possible; it is therefore paramount that the customer informs us of the fault as soon as discovered, so that we may promptly resolve the issue.

In the unlikely event that our goods are faulty, the customer needs to email us on admin@stylishextras.co.uk with the description and photos of the faulty products first and then wait for our staff to reply back to you in regards to the case.

Your satisfaction is what we strive for. Please read the details below when you decide to return the product, which can help us to make the return swiftly.

Returns will only be accepted during a 14 day period (from the date the products were received), and only with product quality problems (Non-human factors or non-resistant external damage). The customer will have to pay for the return postage of the item. We rely on your cooperation to be able to solve the issue promptly.

All products returned should be in their original condition and packaging. We don’t replace or refund any product which has been used or where tags have been removed.

Upon receiving the faulty item, we offer the following solutions:

Full refund on your next order- The total outstanding credit from your returns can be deducted from your next order. Credit Note: Can be issued and deducted from your next order within 6 months of your returns.

Please note that it is the responsibility of the customer that the returned products are prevented from any damage or deformation during transport and delivery.

This Return Policy affects your statutory rights or your rights under any contract you may have with us.

Returns Address will be provided by email.